Refund policy

Refund Policy for The Green Leaf Cannabis

Refund Policy

At The Green Leaf Cannabis, we are committed to providing our customers with premium-quality THC products. To ensure clarity and fairness, we have outlined the following refund policy:

1. Non-Refundable Items

   • All sales are final. We do not offer refunds, exchanges, or returns unless the product was received in poor condition.

2. Refund Eligibility

   • Refunds are only issued for products that arrive damaged, defective, or in unusable condition.
   • To qualify for a refund, you must:
     • Provide proof of purchase (receipt or order confirmation).
     • Submit clear photos showing the condition of the damaged product.

3. How to Request a Refund

   • Contact our customer service team within 7 days of receiving your order.
   • Email us at support@thegreenleafcannabis.com with the following:
     • Your name and order number.
     • Photos and a detailed explanation of the issue.

4. Refund Process

   • If your refund request is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.

5. Non-Qualifying Refund Reasons

   • Refunds will not be granted for the following reasons:
     • Change of mind after purchase.
     • Incorrect product selection.
     • Product dissatisfaction not related to quality or condition.

6. Shipping Issues

   • We are not responsible for shipping delays or items lost in transit. Please ensure you provide accurate shipping information when placing your order
7. Pickup Orders

   • Orders must be picked up within 7 days of purchase.

   • After 7 days, we do not guarantee product availability.